Return & Refund Policy

At Nutrysia, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, your item must:

• Be unused, unopened, and in the same condition as received.

• Be returned in its original packaging with all tags, labels, and accessories (if applicable).

• Be accompanied by your order confirmation, invoice, or proof of purchase.

Products that have been opened, used, damaged after delivery, or are not in their original condition are not eligible for return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange, please email us at support@nutrysia.com within 14 days of receiving your order.

Please include:

• Your order number

• Reason for the return or exchange

• Photos of the product if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide instructions for returning the product.

Please note that customers are responsible for all return shipping charges. We recommend using a trackable shipping service, as Nutrysia cannot be held responsible for items lost during return transit.

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at support@nutrysia.com with clear photographs of the issue.

After verification, we will arrange a suitable resolution, which may include a replacement, exchange, or refund, depending on the situation.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are received damaged or defective:

• Opened or used wellness and personal care products

• Customized or personalized products

• Gift cards

• Clearance or sale items

• Any product marked as non-returnable at the time of purchase

Exchanges

If you wish to exchange a product, please request an exchange within 14 days of delivery. Once your original item is received and passes inspection, we will process the exchange.

Customers are responsible for the shipping cost of returning the original product. If there is any price difference between products, it will be adjusted before the replacement is shipped.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7 to 10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at support@nutrysia.com.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, feel free to contact us:

Email: support@nutrysia.com